Adamson
Legal

Privacy & Cookies Policy

How Adamson Electrical collects, uses, stores and protects your personal information.

1. Introduction

Adamson Electrical Pty Ltd ('Adamson', 'we', 'us', or 'our') is committed to protecting your privacy. This Privacy and Cookies Policy explains how we collect, use, store and protect your personal information when you visit our website (www.adamsonelectrical.com.au) or engage our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following personal information:
  • Name, phone number, email address and postal address;
  • Property address where services are to be performed;
  • Details about your electrical or gas service requirements;
  • Payment information (processed securely via third-party providers);
  • Information you provide via contact forms, email, or phone;
  • Technical data such as IP address, browser type, and device information when you visit our website.

3. How We Collect Information

We collect personal information directly from you when you:
  • Complete a contact form or request a quote on our website;
  • Email or call us to enquire about or book our services;
  • Engage us to perform electrical or gas work;
  • Sign up to receive communications from us.
We may also collect information automatically through cookies and similar technologies when you browse our website (see Section 7 below).

4. How We Use Your Information

We use your personal information to:
  • Provide, manage and improve our electrical and gas services;
  • Communicate with you about quotes, bookings, appointments and service updates;
  • Process payments and issue invoices;
  • Comply with legal and regulatory obligations (e.g. QBCC, Electrical Safety Act, QBCC Act);
  • Send marketing communications where you have consented;
  • Respond to your enquiries and provide customer support;
  • Maintain records for warranty, compliance and dispute resolution purposes.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored securely with our trusted cloud service providers, who are contractually bound to maintain appropriate security measures. We do not store complete payment card details on our servers.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Disclosure of Personal Information

We do not sell or rent your personal information to third parties.
We may disclose your personal information to:
  • Our employees and subcontractors who need it to perform our services;
  • Government and regulatory bodies where required by law (e.g. QBCC, ESQ);
  • Professional advisors such as accountants, insurers and legal representatives;
  • Payment processors and other service providers who assist us in operating our business.
Any third parties who receive your information are required to use it only for the purposes for which it was disclosed and to keep it confidential.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand where our visitors are coming from.
Cookies are small text files stored on your device that help us recognise you and remember your preferences.
Types of cookies we use:
  • Essential cookies — required for the website to function properly;
  • Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics);
  • Marketing cookies — used to deliver relevant advertisements (where applicable).
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:
  • Access the personal information we hold about you;
  • Request correction of any inaccurate or out-of-date information;
  • Request deletion of your personal information where permitted by law;
  • Opt out of receiving marketing communications at any time;
  • Make a complaint if you believe your privacy has been breached.
To exercise any of these rights, please contact us using the details in Section 10.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. social media platforms, industry bodies). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

If you have any questions about this Privacy and Cookies Policy, or if you wish to access, correct, or delete your personal information, please contact us:
  • Email: contact@adamsonelectrical.com.au
  • Phone: 0422 990 366
  • Post: Adamson Electrical Pty Ltd, Southport QLD 4215
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date.
Effective date: 1 June 2026.